In Part 1, we concluded by providing some insights into when and where crowds will form across several entrances and attractions as a result of visitorship prediction. We now shift the discussion to attractions.
Queues are fascinating and it has become a part of our lives. It forms because of three reasons:
customers arrive faster than they can be serviced
the number of service staff are insufficient and/or inefficient
the inherent variability of visitor arrival times and service times
A confluence of the above results in a queue that misbehaves. When this happens, different queueing strategies are adopted to make queueing fun.
To understand queues, a mathematical model is constructed so that queueing time can be predicted. Sentosa, however, has slightly different characteristics and standard queueing models do not apply.
With the prediction on visitorship, we are able to tell the queueing time one hour ahead and
as a visitor, decide which attraction to visit in an hour
as operations, decide which attraction requires more resources in an hour
The figure below shows expected queueing times for an arbitrary day at the following attractions:
Tiger Sky Tower
Wings of Time
On to Part 3 of 3.