Attraction queueing times at Sentosa (Part 2 of 3).

Why we do what we do.
15 July 2017

In Part 1, we concluded by providing some insights into when and where crowds will form across several entrances and attractions as a result of visitorship prediction. We now shift the discussion to attractions.

Why do queues form?

Queues are fascinating and it has become a part of our lives. It forms because of three reasons:

  1. customers arrive faster than they can be serviced

  2. the number of service staff are insufficient and/or inefficient

  3. the inherent variability of visitor arrival times and service times

A confluence of the above results in a queue that misbehaves. When this happens, different queueing strategies are adopted to make queueing fun.

How long do I have to wait?

To understand queues, a mathematical model is constructed so that queueing time can be predicted. Sentosa, however, has slightly different characteristics and standard queueing models do not apply.

With the prediction on visitorship, we are able to tell the queueing time one hour ahead and

  1. as a visitor, decide which attraction to visit in an hour

  2. as operations, decide which attraction requires more resources in an hour

The figure below shows expected queueing times for an arbitrary day at the following attractions:

On to Part 3 of 3.

(Cosmiqo QSenseTM)
Get in Touch
make the right decision
Contact us